Field Service Representative
Provide technical expertise on equipment, assist customers and team members with installation, service, and repair while acting as a liaison between the factory and stakeholders. Respond to technical inquiries, managing warranty claims, conducting dealer training, handling product recalls, and ensuring effective communication between Gensco and the factory.
Technical Service Representative
Provide administrative and technical support to both Gensco customers and employees by offering guidance on equipment installation, service, and repair, as well as conducting technical training sessions. Respond to customer inquiries, manage warranty claims, coordinate product recalls, maintain technical proficiency, and assist with administrative tasks to ensure smooth operations and effective problem resolution.
