Applications Support
Provide user support by addressing application questions, tracking issues, and escalating cases as needed, while leading the implementation of best practices. Improve application processes, maintain training documentation, facilitate training, and manage software installation, configuration, and customization to meet internal needs.
Developer (Android, Database, Full Stack, iOS, Software)
Develop and maintain proprietary software, mobile applications, and websites for Gensco, ensuring functionality for team members and customers. Modify and support Gensco's digital platforms to meet evolving business needs.
Systems Support
Respond promptly and professionally to Gensco team member requests (Levels I/II/III), ensuring quality and efficiency. Oversee the implementation of policies to enhance customer service design and act as the lead administrator for internal ticketing systems and productivity tools.
