Field Service Representative (FSR)

Tacoma, Washington


We are looking for a Western Washington-Oregon Field Support Representative to join our equipment technical support team. This candidate provides technical assistance for our Trane, American Standard, and Mitsubishi equipment brands, and delivers instruction and training to our customers and team members. A Gensco Field Service Representative receives ongoing factory instruction to assist customers with the proper installation, service, and repair of our major equipment lines. We look for candidates who are good with people, articulate, analytical, and patient. This candidate must also possess a love for imparting knowledge, and be able to educate others one on one, and in a classroom environment.


  • Completion of a 2-year college degree in technical studies or equivalent work experience
  • Five years of related work experience and excellent knowledge of HVAC industry
  • Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment
  • Customer service-oriented approach, responds to requests with a sense of urgency
  • Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
  • Strong people skills, recognizes when to use formal or informal approach, not easily intimidated, accessible, ability to say “no” in a firm but polite manner
  • Ability to use tact and diplomacy in sensitive situationsStrong presentation skills
  • Willing to “think out of the box” and identify process improvement opportunities
  • High degree of honesty, ethics and integrity
  • Able to operate personal computer, calculator, other office machines and proficient in MS Office products (Word, Excel, PowerPoint)
  • Able to work sitting or standing and to move freely throughout the facility
  • Able to lift and carry equipment and supplies on a frequent basis
  • Able to travel as required

Equal Opportunity Employer

Our team members enjoy excellent wages and a comprehensive benefits package.
Benefits include health care coverage, LTD, 401k Profit Sharing Retirement plan, paid vacation, paid holidays and paid sick leave.
Come join our successful team!
Gensco is an equal opportunity employer.

Tips for the Application Process

  • May take between 10 and 15 minutes to complete
  • In order to expedite the process please prepare these items prior to starting the application
    • Past Employment information including list of job duties and contact info
    • List of 3 references with contact information
    • Education background information