IT Manager

Tacoma, Washington


Computer Operations
Establishes appropriate procedures and internal controls for computer operations and systems and monitors results to provide excellent service to stakeholders.
Manages the computer department’s user support activities and monitors daily balancing of computer-processed data.
Seeks ways for Gensco to expand the use of computer technology and solicits suggestions from both internal and external sources.
Analyzes and recommends appropriate additions or modifications the Gensco’s computer hardware, software and data communication systems.
Manages the computer software definition, programming, testing and implementation efforts.Manages the computer hardware maintenance, upgrades, installation and testing efforts.
Serves as Gensco’s internal resource on computer related issues and questions.
Conducts or supervises appropriate computer user training and response to questions.
Supervises the production and distribution of computer prepared output.
Recruits, hires, trains and supervises quality IT department Team Members.
Pro-actively coaches IT department Team Members on developing and improving necessary job performance skills.
Conducts appropriate job performance evaluations and compensation administration function for IT department Team Members.

Asset Management
Ensures that Gensco’s security and safety practices prevent loss or damage to computer hardware or software, and appropriate monitoring and controls are in place to prevent and detect malicious activity. Ensures computer systems are appropriately backed up.
Manages the company wide purchasing and maintenance of computer hardware and software, data communication equipment and services and computer peripherals such as ribbons, forms, paper, terminals, monitors, printers, etc.
Responsible for Gensco’s methods of communication such as desktop and cellular phones, email systems, internet and data lines.

Software Development
Leads Gensco’s team of Software Architects and Software Developers
Manages the development and maintenance of software applications including websites and mobile applications.
Leads Gensco’s e-Commerce strategy and initiatives.
Manages Gensco’s Internet and Intranet website development and operation efforts.
Serves as Gensco’s internal resource on website and web or mobile applications.

Database Development
Leads Gensco’s team of System Architects and Database Developers.
Responsible for all application databases and that they are maintained, tuned and efficient.
Ensures data warehousing and reporting are well constructed and accurate.
Leads integrations with Gensco’s systems and third party applications.


  • Four-year degree in computer studies or equivalent work experience
  • Five-plus years of related work experience, preferably in a small to medium sized organization
  • Ability to be both tactical and strategic – will need to be very hands-on and get involved in the finer details, while also able to look at the big picture
  • Experience with web-based applications and website development designed to improve customer experience using e-commerce
  • Working knowledge of warehouse operations utilizing radio frequency (RF) scanners, portable printers, Electronic Data Interchange (EDI) protocols and standards
  • Demonstrated ability to work collaboratively with specialized teams to help define, facilitate and challenge appropriate work scope
  • Experience in developing business processes to match system capabilities
  • Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment
  • Customer service-oriented approach, responds to requests with a sense of urgency
  • Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately Strong people skills, recognizes when to use formal or informal approach, not easily intimidated, accessible, ability to say “no” in a firm but polite manner
  • Willing to “think out of the box” and identify process improvement opportunities
  • High degree of honesty, ethics and integrity with prior work experience handling confidential information
  • Able to operate personal computer, calculator, other office machines and proficient in MS Office products (Word, Excel, PowerPoint)
  • Able to work sitting or standing and to move freely throughout the facility
  • Able to lift and carry equipment and supplies on a frequent basis
  • Occasional travel required

Equal Opportunity Employer

Our team members enjoy excellent wages and a comprehensive benefits package.
Benefits include health care coverage, LTD, 401k Profit Sharing Retirement plan, paid vacation, paid holidays and paid sick leave.
Come join our successful team!
Gensco is an equal opportunity employer.

Tips for the Application Process

  • May take between 10 and 15 minutes to complete
  • In order to expedite the process please prepare these items prior to starting the application
    • Past Employment information including list of job duties and contact info
    • List of 3 references with contact information
    • Education background information