Stock control - Freight Claims Focused

Tacoma, Washington


Duties and Responsibilities: (may perform one or more of the following) 1. Customer Service a. Provides excellent customer service by treating all customers fairly and honestly. b. Delivers the following customer service standards with a welcoming manner: • Answers all inbound calls to Stock Control office politely within three rings. • Detail oriented and able to work as part of a team. • Customers come first, not paperwork or discussions with other Team Members. • TDC HelpDesk inquiries are responded to with acknowledgement of receipt within one hour. • Provides timely responses and feedback to inquiries. • Provides clear communication between TDC Management, Purchasers, Branches and Corporate Teams. • Customer service issues are resolved by the end of the following business day. • Ability to create and maintain relationships with team members and customers. 2. Inventory Duties a. Responsible for daily inventory cycle counts. b. Accurately count inventory and adjust when necessary. c. Proper reporting of inventory variances. d. Perform stock checks on inventory and respond to request promptly. e. Receive daily branch Load Evaluations and investigate any discrepancies reported to the TDC. f. Maintain and log Load Evaluations records using Excel. g. Daily maintaining and updating of any errors attributed to a team member on the Master Error Report using Excel. h. Weekly maintaining and updating of an Inventory Adjustment Report. i. Create primary bin locations for new product arriving into the TDC. j. Maintaining product location(s) to fit inventory levels. k. Responsible for maintaining and adjusting product layouts when necessary. l. Assist with monthly steel coil counts. m. Assist with product recalls, quarantines, and product retags. n. Process and document inventory returns to vendors/suppliers. o. Responsible for overseeing freight claims and in-house damages. p. Responsible for identifying “useless” items in inventory. q. Assisting in Dynacycle (reclaim) process. r. Acquire and maintain certifications on all TDC assets needed to accurately count and manage inventory. s. Assist with training of newer team members when necessary. t. Promotes use of Gensco/TDC SOPs and Procedures. u. Stewards of good inventory integrity and management throughout Gensco/TDC. v. Perform other duties as assigned.


  • High school diploma or GED required
  • Regularly lift 50 pounds and frequently lift 75 pounds
  • Able to move freely about the facility, climb stairs, stoop, bend, kneel, stand and walk for extended periods of time up to and over 8 hours a day
  • Able to use all types of warehouse equipment including, but not limited to, hand trucks, pallet jacks, forklifts, ladders, order pickers, bar code readers, etc.
  • Able to use an electronic calculator, computer, and other business equipment
  • Able to work at heights up to 30'
  • Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment

Equal Opportunity Employer

Our team members enjoy excellent wages and a comprehensive benefits package.
Benefits include health care coverage, LTD, 401k Profit Sharing Retirement plan, paid vacation, paid holidays and paid sick leave.
Come join our successful team!
Gensco is an equal opportunity employer.

Tips for the Application Process

  • May take between 10 and 15 minutes to complete
  • In order to expedite the process please prepare these items prior to starting the application
    • Past Employment information including list of job duties and contact info
    • List of 3 references with contact information
    • Education background information