Warehouse Manager

Everett, Washington


Summary: -Responsible for managing the day-to-day warehousing, delivery, and customer service functions of a Branch Warehouse. -Responsible for team building, implementing continuous education processes for all Branch team members, establishing objective and measurable goals, and clearly communicating these goals and standards to Branch team. -Maintain a positive, helpful attitude toward fellow Team Members and customers. -Suggest and implement improvements in warehouse cost management, best practices, and operational process design and implementation. Duties and Responsibilities: 1. Customer Service: - Role model for excellent customer service by treating all customers fairly and honestly. - Ensure the Warehouse Team delivers the following customer service standards with a welcoming manner: - Customers are greeted as they arrive and promptly helped. - Customers come first, not paperwork or discussions with other Team Members. - Orders are written and pulled accurately. - Customers are thanked for their orders. - Will calls pulled before the customer arrives. - Customers are given assistance in loading will calls onto their trucks. - Orders are delivered on time. - Product is given to customers free of damage. - All Warehouse Team Members are friendly and helpful with a “can do” attitude. - All customer issues are resolved by the end of the following business day. - Ensure excellent customer service is provided to other Gensco branches. 2. Warehouse Operations: - Comply with Company Standard Operating Procedures and maintain safe work practices and security, including: - All Team Members are properly trained in product and operating procedures. - Warehouse is clean, neat, safe, and organized. - Warehouse has appropriate layout, and product and storage location systems and labeling are properly implemented. - Items are kept in their proper storage locations. - Stock truck receiving is done and all stock put away by 7 am. - Local Branch truck deliveries are ready by 7 am. - All safety meetings are held on time and the Team works in a safe manner. - Cycle counting is completed 100% each month. - Inventory accuracy meets standards. - Ensure accurate Bin Locations. - Work with Branch Manager to ensure all open orders are resolved within 60 days. - Team Members follow the word and spirit of Gensco policies and SOPs. - Equipment and vehicles are kept clean and properly maintained. - Work with Branch Manager to ensure disputed invoices are resolved in a timely manner. - Ensure freight and warranty claims are resolved in a timely manner. - Slow moving and discounted value inventory is disposed of in a timely manner. - Proper security is in place to prevent theft or damage to company property. - Act as a working supervisor, completing general warehouse tasks as needed. - Manage Warehouse daily operations: - Ensure all Warehouse paperwork is completed properly. - Ensure required Team Member timekeeping is done, including the approval of regular, overtime, vacation, sick, and other time off hours. 3. Warehouse Team Member Development: - Recruit, hire, and train Team Members meeting company standards. - Team is composed of 100% top notch people; those not meeting standards are promptly coached and/or disciplined as appropriate. - Manage Team Member performance fairly and consistently. - Ensure all Team Member performance reviews are conducted on schedule, with no late reviews. - Proactively set goals and expectations for Warehouse Team Members. - Ensure cross training and career development tools for continuous learning are utilized throughout Warehouse. - Coach, counsel, and appropriately respond to Team Members on issues affecting job performance, company standards, and career development. - Develop “bench strength” for all positions within the Warehouse to provide Team Member opportunity and smooth transitions when vacancies occur. - Prepare required and appropriate documentation for Team Member personnel actions. - Ensure Team Member compliance with company policies. 4. Profitability - Work with Branch Manager to manage Warehouse expenses to meet established goals, specifically: - Compensation is in compliance with established guidelines. - OT is less than 3% of total hours paid for the fiscal year. - Warehouse and delivery costs and related equipment and vehicles utilization and maintenance are managed appropriately. - Manage Warehouse administration costs appropriately. - Review monthly income and expense statement with Branch Manager and take appropriate actions needed to achieve desired objectives.


  • High school diploma or GED required
  • AA degree preferred or equivalent work experience preferred
  • 2+ years related experience with Gensco or equivalent preferred
  • Prior direct customer service experience – desire to work directly with customers
  • Excellent knowledge of the products Gensco sells
  • Strong people management and time management skills
  • Understanding of inside sales, outside sales, warehouse, and delivery functions

Equal Opportunity Employer

Our team members enjoy excellent wages and a comprehensive benefits package.
Benefits include health care coverage, LTD, 401k Profit Sharing Retirement plan, paid vacation, paid holidays and paid sick leave.
Come join our successful team!
Gensco is an equal opportunity employer.

Tips for the Application Process

  • May take between 10 and 15 minutes to complete
  • In order to expedite the process please prepare these items prior to starting the application
    • Past Employment information including list of job duties and contact info
    • List of 3 references with contact information
    • Education background information