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Commercial Inside Sales Support Specialist

Tacoma, Washington

Description

1.Customer Service -Provides excellent customer service by treating all customers fairly and honestly -Promptly answers phone calls directed to the Commercial inside Sales Team and routes them to the appropriate party -Ensures customers are “on hold” no more than 45 seconds -Accurately records and directs message to appropriate individuals -Always presents a professional appearance and image 2.Basic Functions -Completes quality, error free work -Tracking all inbound freight (direct or special orders) -Promptly notifying Customers and Sales Reps of shipping change -Processing RMA’s & assisting with Vendor returns -Investigating and responding to customer product or delivery issues -Works with TDC and/or Gensco’s suppliers to promptly respond to all Customer Order-tracking Inquiries within 1 hour of request -Provide submittals to customers as required -Provide operation manuals ( O&M’s) to customer as required -Provide lead times for quoter proposals as requested -Work with and resolve customers freight claim issues - Inputting Data into Salesforce as directed 3.Advanced Functions -Assists the Logistics Specialist by: -Converting quotes to orders for non-direct/non special orders -Creating branch transfers -Forwards Boom Truck and Flat Bed deliveries to TDC Dispatcher -Assist with special projects as assigned

Education/Experience/Skills

  • • High school diploma or GED required
  • • Excellent written and oral communication skills
  • • Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment
  • • Customer service-oriented approach, responds to requests with a sense of urgency
  • • Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
  • • Excellent interpersonal skills, both in person and over the phone
  • • Able to use personal computer, Microsoft Office software Applications and P21
  • • Must be comfortable working in a team oriented, fast paced, multiple task and customer focused environment
  • • Willing to “think out of the box” and identify process improvement opportunities
  • • Requires the ability move freely about the facility, work sitting or standing, operate basic business machines, and lift and carry office supplies

Equal Opportunity Employer

Our team members enjoy excellent wages and a comprehensive benefits package.
Benefits include health care coverage, LTD, 401k Profit Sharing Retirement plan, paid vacation, paid holidays and paid sick leave.
Come join our successful team!
Gensco is an equal opportunity employer.

Tips for the Application Process

  • May take between 10 and 15 minutes to complete
  • In order to expedite the process please prepare these items prior to starting the application
    • Past Employment information including list of job duties and contact info
    • List of 3 references with contact information
    • Education background information