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Application Support Engineer

Tacoma, Washington

Description

•Provide level 2-3 technical support for Enterprise Application Systems. •Provide Team Member training on new and existing application features. •Create custom reports and modify existing out-of-the box reports. •Develop processes to assist with rapid changes to application enhancements. •Develop, maintain and support EDI transactions between Gensco and 3rd parties. •Facilitate application testing throughout the change process •Assist in web UI implementations. •Manage and track support cases opened with software vendors. •Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to all Gensco customers. •Available for occasional on-call rotation Education/Experience/Skills: •Completion of college program in information technology or related studies •Strong development skills within C#, •Completion of college program in information technology or related studies •Understanding of SQL scripting •Crystal Reports development •Experience with source control(Azure DevOps) •Superior Customer service-oriented approach, responds to requests with a sense of urgency •Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately •Excellent communication skills and ability to work with staff with varying levels of technical expertise •Ability to prioritize and organize tasks and meet project deadlines in a multi-task environment •Experience with Epicor Prophet 21 •Experience with Salesforce Reports to:IT Manager Compensation: This is an exempt position and not eligible for overtime compensation. Total compensation will be commensurate with job performance. Eligible for Team Member benefits described in Team Member Handbook. Base salary compensation range:

Education/Experience/Skills

    Equal Opportunity Employer

    Our team members enjoy excellent wages and a comprehensive benefits package.
    Benefits include health care coverage, LTD, 401k Profit Sharing Retirement plan, paid vacation, paid holidays and paid sick leave.
    Come join our successful team!
    Gensco is an equal opportunity employer.

    Tips for the Application Process

    • May take between 10 and 15 minutes to complete
    • In order to expedite the process please prepare these items prior to starting the application
      • Past Employment information including list of job duties and contact info
      • List of 3 references with contact information
      • Education background information